Refund & Cancellation Policy

Cancel from the WhatsApp thread for your booking, or email info@kyvoz.in with your booking reference. The time we receive your message is the time we use.

If we cannot assign a vehicle for your slot: 100% refund, which we start as soon as we have told you. If our vehicle arrives more than 45 minutes late and you no longer want the trip: 100% refund. In each of these cases you do not need to ask — we initiate the refund ourselves, and the settlement times in section 6 then apply.

If your pet is unwell at pickup, or a vet advises against travel, tell the driver and we will treat it as a cancellation more than 2 hours out — full refund — provided the animal has not travelled. We would rather refund a fare than move an animal that should not be moved.

If the trip is prevented by something neither of us controls — flooding, a closed road, a civic restriction — we refund in full and do not charge for the distance already driven.

We tell you before the trip begins. If the correct fare is lower, we refund the difference. If it is higher, you may accept the difference or cancel then and there for a full refund — we do not start a trip you have not agreed the price of.

Waiting charges already incurred, tolls and airport entry fees already paid on your behalf, and completed trips. If you believe a completed trip fell short of what we promised, raise it with support within 7 days and we will look at it properly.

• UPI1–3 working days
• Netbanking3–5 working days
• Cards5–7 working days

Refunds go to the original payment method. We do not charge any processing fee on a refund. Timelines start when we initiate the refund; the final leg is your bank’s.

Write to Rohan Sinha, Grievance Officer, at info@kyvoz.in. We acknowledge within 48 hours and resolve within 30 days.