Privacy Policy

KAINORA LIVING (Kyvoz), a proprietorship of Rohan Sinha, at G-01, Habitat Irenic, Hoodasandra Road, Central Jail Road, Bengaluru, Karnataka 560105, India, is the data fiduciary for the personal data described here. GSTIN 29DKXPS3121J1ZF.

• Name, mobile number, emailTo run and confirm your trip
• Pickup and drop addressesTo perform the transport
• Pet details and notesTo carry your animal safely
• Your vet's contact (optional)For an emergency en route
• Payment reference and statusTo take payment and refund it
• Site usage and device dataTo measure and improve the site

We do not collect or store your card number, UPI ID or bank credentials. Those go directly to Razorpay.

We use Google Analytics 4, the Meta pixel and Microsoft Clarity to understand how the site is used and to measure advertising. These set cookies and similar identifiers, and may record how you move through pages. They are loaded only after the page has finished rendering.

When a booking is paid for, we also send Meta a record of that purchase from our own server, so that advertising we have paid for can be measured accurately. It contains the booking reference, the amount, and your name, phone number and email address in irreversibly scrambled (hashed) form — Meta can check a hash against one it already holds, but cannot read your details back out of it. We never send your addresses, your pet’s details or your payment information.

You can opt out with your browser’s Do Not Track or cookie controls, with the Google Analytics opt-out add-on, or through your ad preferences on Meta. To object to the server-side measurement described above, write to us and we will exclude your bookings from it. Blocking or objecting does not affect your ability to book.

Our drivers see only what they need for your trip: the addresses, the time, your first name and number, and what you told us about your pet. Razorpay processes payment. Our analytics and advertising providers receive usage data, and Meta receives hashed contact details for completed bookings, both as described above. We do not sell your data, and we do not share it for anyone else’s marketing.

We disclose data where the law requires it, or where it is necessary to protect an animal’s life or safety.

• Booking and trip records8 years (tax and accounting)
• Payment records8 years (statutory)
• Quote requests not taken up12 months
• Analytics dataPer each provider's retention setting

You may ask for a copy of the data we hold about you, ask us to correct it, ask us to erase it where we are not required to keep it, withdraw consent for marketing messages, and nominate someone to exercise these rights on your behalf. Write to info@kyvoz.in. We respond within 30 days.

The site is served over HTTPS. Booking records are held on access-controlled infrastructure, and payment signatures are verified server-side before any booking is treated as confirmed. No system is perfect; if a breach affects you, we will tell you and the relevant authority.

The site is not directed at children under 18, and we do not knowingly collect their data. Bookings should be made by an adult.

Rohan Sinha, Grievance Officer — info@kyvoz.in. Acknowledged within 48 hours, resolved within 30 days.